April Monthly Meeting: Designing DEIAB Forward Customer Experiences
Registration for this event has closed. There are a limited amount of tickets available.
Please email arien@nawbocolumbusohio.com to attend.
Join NAWBO Columbus for our April Month Meeting: Designing DEIAB Forward Customer Experiences with Lachandra B. Baker, MBA, CTA, CDP, Founder and Lead Consultant, LBB Edutainment.
Lachandra will guide participants in understanding and applying DEIAB principles to the design and delivery of customer experiences, ensuring accessibility, representation, and equity are prioritized at every touchpoint.
Key Takeaways Include:
- An overview of the DEIAB and Customer Experience
- Assessing Your Current Customer Journey for Inclusivity
- Principles of Inclusive Design and Communication
- Redesigning Customer Touchpoints
- Implementing and Measuring Impact
Meet the Speaker: Lachandra B. Baker, MBA, CTA, CDP, Founder and Lead Consultant, LBB Edutainment
Lachandra B. Baker, MBA, CDP, ABC, CTA-ACA (she/her), leads LBB Edutainment with a zest for crafting strategies that bolster employee engagement, communication, culture, and DEIB.
A well-educated leader, La holds a BA in Hospitality Management and Communications, an MBA with a Marketing focus, and has advanced her expertise with two Cornell certifications in DEI.
Recognized as a forward-thinking leader, she's a Columbus’ Future50 leader, a WELD honoree, and selected for the Harvard Young American Leaders program. La's influence extends through her board roles with several Ohio organizations, where she drives change on issues from voting rights to affordable housing. Click HERE to learn more about Lachandra.
Coming Soon!
Your Own Biggest Cheerleader
By: Lachandra B. Baker
RELEASE DATE: Paperback released on May 1, 2024. Audiobook released on May 31, 2024
Join us in April for a chance to win Lachandra's book thanks to our sponsors Ekima Smith, The Five Party Center & Event Center and Libby Villavicencio, Nonprofit Champion.
Registration closes Friday, March 29th at 12pm.
Limited amount of exhibit tables are available!
To view boxed lunch choices click HERE.
Meeting Agenda:
11-11:30am- Networking & Exhibitors
11:30-12:30pm- Welcome & Keynote
12:30-1pm- Networking & Exhibitors
DRESS FOR SUCCESS COLLECTION:
NAWBO Columbus is proud to host quarterly donation drives to support Dress for Success Columbus. April's biggest need is undergarments- specifically plus size (2x plus) panties and bras, these items do need to be brand new. They also have a big need for purses, blazers and pants (size 10-32), and shoes (size 10 plus). Please bring your donations to the event and we will delivery them.
The Five Party & Event Center Central Ohio’s Premier event venue specializing in private celebrations, business meetings and children’s parties. Our service model is designed to provide a one-stop shop for venue, décor, and planning services. The Five innovates by providing personalized event experiences to our customers. The Five is a women-owned business.
Click HERE for Event Sponsorship Opportunities. Support the mission of NAWBO Cbus and gain exposure for your business!